Kristy Vanatta
Client Success & Healthcare Operations Professional | Clinical Leadership | Software Development | SaaS Transition Candidate
Client-focused healthcare professional with 14+ years of clinical and operational leadership.
Experience in skilled nursing, rehabilitation, and geriatric care settings. Proven ability to manage stakeholder relationships, drive program adoption, improve service delivery, and align clinical operations with organizational goals. Experienced Director of Rehabilitation with strong communication, team leadership, and data-driven decision-making skills. Seeking to transition into a Client Success or Account Management role within healthcare technology to leverage clinical expertise and business acumen to improve client outcomes, retention, and satisfaction.
Experience
2023 — PRESENT
Physical Therapist Assistant / Director of Rehabilitation
Genesis Rehab / Embassy of Lyndhurst – Lyndhurst, OH
• Manage patient care programs and clinical workflows in a skilled nursing environment, ensuring alignment with organizational quality standards and regulatory requirements.
• Collaborate with interdisciplinary teams to address patient care goals, operational needs, and clinical outcomes.
• Educate staff and stakeholders on therapy protocols and best practices to improve care delivery and service adoption.
• Communicate progress, concerns, and outcomes to clinical leadership and facility stakeholders.
Director of Rehabilitation
2023
Ashtabula County Nursing & Rehabilitation – Ashtabula, OH
• Directed therapy department operations, staffing, scheduling, and performance management.
• Analyzed clinical performance data and productivity metrics to optimize resource utilization and improve patient outcomes.
• Coordinated with nursing leadership and administrators to align therapy services with facility goals and patient needs.
• Oversaw compliance with documentation standards, payer requirements, and clinical protocols.
2011 — 2022
Director of Rehabilitation / Physical Therapist Assistant
Euclid Beach Health Care (HCR ManorCare) – Euclid, OH
• Led rehabilitation operations for a large skilled nursing facility serving geriatric and complex clinical populations.
• Built strong relationships with physicians, nursing leadership, administrators, patients, and families to ensure alignment on treatment goals and care plans.
• Implemented departmental workflows, productivity standards, and documentation processes to improve operational efficiency and compliance.
• Monitored therapy outcomes, patient progress, and program utilization to drive continuous improvement.
• Trained and mentored clinical staff, improving team performance and patient satisfaction.
Physical Therapist Assistant (PRN)
2017 — 2020
Arbor/Aspen Rehabilitation – Concord Village, OH
• Delivered skilled therapy services across diverse clinical populations including post-surgical, neurological, and orthopedic patients.
• Collaborated with interdisciplinary teams to develop treatment plans and address patient-specific goals.
Skills
Healthcare technology works best when supported by people who’ve been on the floor at 6am with a full caseload and a short-staffed team.
Client & Stakeholder Management
• Client Relationship Building
• Stakeholder Communication
• Program Adoption & Utilization
• Client Education & Training
• Issue Resolution & Escalation
Management
Healthcare Operations & Clinical Expertise
• Skilled Nursing & Geriatric Care
• Wound Care & Rehabilitation Programs
• Clinical Documentation & Compliance
• Interdisciplinary Team Collaboration
• Productivity & Outcome Metrics
Business & Technical Skills
• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Electronic Medical Records (EMR/EHR)
• Scheduling & Resource Management
• Data Interpretation & Reporting
• Process Improvement & Workflow Optimization
Leadership & Professional Skills
• Team Leadership & Mentoring
• Organizational & Time Management
• Conflict Resolution
• Verbal and Written Communication
• Customer Service & Relationship Building
I believe healthcare works best when clinical expertise meets technology and data.
I share my journey, career pivot into healthcare technology, and lessons from the field on LinkedIn. Here’s a recent post that gives a deeper look into who I am, what I care about, and where I’m headed.
